For millions of Americans, the legal system remains out of reach; not necessarily because they lack legal problems, but because they lack the resources or confidence to address them.
Low-income Americans receive inadequate or no legal help for 92% of their civil legal problems, according to the Legal Services Corporation’s 2022 “Justice Gap” report, and many simply avoid the system altogether due to cost or intimidation.
Even when people do seek help, legal aid organizations are forced to turn away about 49% of eligible applicants due to limited resources. The access issue is nearly as significant among Americans with higher incomes, with many attempting to resolve legal issues without professional help or taking no action at all.
Against this backdrop, self-service kiosks in courthouses and community locations are emerging as a practical, scalable solution to help close that justice gap.
